FAQ’s – ICBC/Private Claims

Here are typical questions we receive regarding our active rehabilitation program for ICBC or a private insurance claim.

The following are our FAQs.

Question: “How many active rehab sessions does ICBC or my private insurance company  pay for?”

Answer: Every client’s situation is different. Following KINESIOLOGISTS.CA’s initial assessment, we can make a recommendation as to the number of sessions.

Question: “Do I have to pay for the sessions?”

Answer: In most cases, the answer is yes.  At KINESIOLOGISTS.CA Studios, we do not bill directly to ICBC or private insurance companies (beginning January 1, 2018).  You will pay the active rehabilitation fee after each session and submit the invoice(s) to ICBC, your lawyer or your insurance company for reimbursement.

Question: “How long before I can start with active rehab?”
Answer: In most cases, KINESIOLOGISTS.CA will schedule the initial assessment within a few days of your request.

Question: “What does KINESIOLOGISTS.CA require prior to scheduling an initial assessment to get started?”
Answer: At the KINESIOLOGISTS.CA Studios, we require:

  • A doctor’s note recommending active rehab or sessions with a kinesiologist
  • Approval from your Case Manager
  • Claim # (we can obtain this information from your lawyer if you do not have it)
  • Name of your Case Manager
  • Lawyer or Law Firm your are using (if applicable)
  • Date of accident / injury
  • Type of treatment since accident (i.e. Physiotherapy, Chiropractic, Massage, etc)

Question: “Could you contact me about getting started?”
Answer: Yes, we can. Simply fill out the online form at this link and we will call you usually within 24 hours: Complete Online Form

Question: “Where can I find more information about treatment on the ICBC website?” 
Answer: Here is a link to the ICBC website: Click Here

Please call or email if you have any questions or would like to schedule an appointment. (604) 372-3233 or info@kinesiologists.ca