FAQ’s – ICBC/Private Claims

Here are typical questions we receive regarding our active rehabilitation program for ICBC or a private insurance claim.

The following are our FAQs.

Question: “How many active rehab sessions does ICBC or my private insurance company  pay for?”

Answer: Every client’s situation is different. Following KINESIOLOGISTS.CA’s initial assessment, we can make a recommendation as to the number of sessions.

Question: “Do I have to pay for the sessions?”

Answer: In most cases, the answer is no.  At KINESIOLOGISTS.CA Studios, we bill directly to ICBC or private insurance companies.  There is a nominal user fee of $6 per session (currently) to cover the difference between the ICBC rate and our rate.

Question: “How long before I can start with active rehab?”
Answer: In most cases, KINESIOLOGISTS.CA will schedule the initial assessment within a few days of your request.

Question: “What does KINESIOLOGISTS.CA require prior to scheduling an initial assessment to get started?”
Answer: At the KINESIOLOGISTS.CA Studios, we require:

  • A doctor’s note recommending active rehab or sessions with a kinesiologist
  • Approval from your Case Manager
  • Claim # (we can obtain this information from your lawyer if you do not have it)
  • Name of your Case Manager
  • Lawyer or Law Firm your are using (if applicable)
  • Date of accident / injury
  • Type of treatment since accident (i.e. Physiotherapy, Chiropractic, Massage, etc)

Question: “Could you contact me about getting started?”
Answer: Yes, we can. Simply fill out the online form at this link and we will call you usually within 24 hours: Complete Online Form

Question: “Where can I find more information about treatment on the ICBC website?” 
Answer: Here is a link to the ICBC website: Click Here

Please call or email if you have any questions or would like to schedule an appointment. (604) 372-3233 or info@kinesiologists.ca